It is my birthday month, and since I’m a Singtel customer, I got this complimentary service from Touche Elite. A “luminosity skin renewal therapy and brightening mask” sounds like what I needed to brighten up my dull skin, so an appointment was promptly made (I need to make my facial appointments 3 months in advance to juggle the numerous packages I have everywhere).
I wasn’t keen on paying anything for this treatment so when they tried to persuade me to top up, by saying I’m not a first time customer to Touche Elite, they were turned down flatly. No way in the voucher states that the complimentary treatment was only for first time customers to TE, so don’t try to dupe me into paying extra. (I think I’ve been to TE once, for a body massage, also through one of those online voucher sites)
Well… I should have known that complimentary treatments are too good to be true. I was led into a room by my therapist where I was asked to change into their terry cloth robe and then lie on the treatment bed. Shortly after, another therapist came into the room without knocking, and proceeded to retrieve something from the cupboards behind me. She didn’t acknowledge my presence, and didn’t apologise at all. I was mortified by her actions. What if I happened to be changing and she just opened the door wide open?!
About 5 minutes after that episode, my therapist entered the room with the microdermabrasion machine. She double cleansed my face, and started to use the machine on me. I’m not faulting the therapist, but what I would have liked is for her to walk me verbally through the treatment steps. After all, who would know what is a “skin renewal therapy”? After the microdermabrasion, a thick pasty mask was applied to my skin and I was left alone to ‘rest’. After what seemed like ages, she came back to remove my mask, and applied some cream to my skin. And that was the treatment.
Uh… huh? No extraction, no face & shoulder massage? My usual facial place also charges around $200 for a session with use of the microdermabrasion machine, and it includes the whole facial she-bang: double cleanse, scrub/microdermabrasion, steam, extraction, cooling mask, face & shoulder massage, double mask. If Touche Elite is going to charge me $200 for just a machine scrub and mask, I think they had better reconsider.
Now you may say that it’s free, so don’t expect too much. But on the flip side, why are they giving out free treatments? Because they want you to try their services, like them and sign up for their packages right? So if they are giving me substandard treatments, how can they expect people to enjoy and sign up for packages?